Southwest Airlines REFUSED To Let Gay Dads & Kids Board Flight As A Family

gay couple family boarding southwest

Airlines, are you guys feeling okay?

Just when I thought all airlines might've learned from their previous mistakes and perhaps even pulled their employees to the side for a little refresher course on etiquette ... another airline employee strikes again and proves me wrong.

You'd think these companies would start training their employees in customer service skills, but so far, they seem to be lacking in basic niceties and just not being awful.

Yes. After all the controversy in previous months from airlines — like when a flight attendant blatantly ignored the black doctor offering medical help during an emergency on a flight or when an airline kicked a Muslim man off for speaking his native language on the plane or even more recently when United Airlines infamously bloodied a doctor as they pulled him off the flight for not giving up his seat to one of their employees and another incident where they kicked a couple on their honeymoon off the plane for sitting in the wrong seats.

Though we had some great memes come of these terrible incidents, it's clear that airlines have started checking the box marked "don't give a sh*t" next to customer satisfaction on their surveys. 

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Despite all the negative attention these airlines have received lately, they're not done yet!

A gay couple claims that a Southwest gate agent was discriminating against them and they were "profiled the minute [they] walked up the boarding area."

According to Grant Morse, when he and his family of five (his husband and their three children) attempted to board when the agent called for family boarding, they were told not once but multiple times that this was only a call for family boarding to Fort Lauderdale, Florida (out of Buffalo, New York).

"This gate agent immediately approached my spouse and said this is for family boarding only, and my spouse looked up and said, 'Well, we are a family. It's myself, my spouse, and our three children.' She said it’s family boarding only and got very sarcastic," he told WGRZ.

While the Southwest boarding policy states online that, "An adult traveling with a child 6 years old or younger may board during family boarding, which occurs after the 'A' group has boarded and before the “B” group begins boarding, this couple was flatly denied the right to board the plane during family boarding time.

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If the child and the adult are both holding an 'A' boarding pass, they should board in their assigned boarding position — and Morse acknowledges that this could have possibly been what the agent was referring to when they kept pointing out that they were in "family boarding," thus insinuating they were somehow in the wrong lane.

But any decent customer service agent would've gently reminded the passenger of the specific family boarding policy which they may not have fit under to avoid any confusion. 

However, this gate agent impolitely chose not to elaborate and it appeared to come off rude (if nothing else), not only to the victimized passengers, but to many other people as well.

There's a right and a wrong way to handle everything, and most times the right way falls under the "customer's always right" motto.  

It's not my place to say whether or not this employee was discriminating against the family or not, but what I do know is that no matter what's happening with a customer, it's on employees to make them feel heard and included, especially in the travel industry, where relaxation is a major priority.

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That said, airlines who have had inappropriate fallouts with their customer base need to find a way to address and eliminate these types of issues moving forward, with all staff. Come on, people. Just treat others nicely! It's not that hard.