With Your Employees:
- Be clear about your expectations and manage to them: One of the biggest mistakes I see in the businesses with which I consult is that employees don't truly understand what's expected of them.
- Look for opportunities to pat your employees on the back: By doing this, you will encourage more of what you want from your employees and therefore significantly impact the bottom line. 4 Ways Employers Could Help Our Relationships
- No pain, No gain: Without consistent consequences for sub-par performance, employees are less likely to meet your expectations.
- Treat your staff with respect: Although it's your job to let them know when they are not working up to standard, criticism should always be offered constructively. Labeling the employee as incompetent, selfish, lazy or with any other pejorative will only encourage them to give you the same in return. Life Coach: Can A Woman Be Both Powerful And Feminine?
- Be empathetic: It's important that your employees believe that you care about them beyond your business relationship. If they truly believe this, they will go the extra mile for you and your organization.
The real challenge is maintaining a balance between attending to the feelings of both clients and employees, while effectively operating your business. Although there's no perfect formula for doing this, you'll only stand to gain by making emotional intelligence a priority in 2012.
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