What to Say and How to Say It: A Conflict Model That Works!

As I have mentioned before in this series (The Eight Simple Rules to Managing Conflict), the biggest key to effectively resolving conflict is preparation. When we have time to prepare we do much better in resolving conflict than when it is thrust upon us and all we can do is react. When I mediate conflicts, ...

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Set Yourself Up For Success In Conflict

There are two components to every argument/conflict…the conflicting issue (the “what”) and the interpersonal dynamics during the conflict (the “how”). Guess which one is most important? That’s right, the “how.” Very simply, how you do conflict will ...

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Always Ask for What You Need!

I had a love-hate relationship with my old boss. The love part was my incredible respect for this former Olympic gold medalist turned CEO of one of the leading professional development companies in the world. He was one of those people who could make an audience laugh, cry, and get inspired—all at the same ...

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The Martial Art Of Listening

“I need a volunteer…Greg?” Wow, that was more like telling than asking, I thought. “Sure Ron, I’d be glad to volunteer.” Ron asked me to stand in front of the group as he approached. I knew he picked me for a reason but wasn’t quite sure why…that is until ...

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Take The Initiative

…In the event of a loss of cabin pressure, an oxygen mask will drop from above. Tighten the mask by pulling on the straps like this. If you are traveling with a child, place your mask on first before assisting them... Whenever I hear that part of the flight attendant’s pre-flight spiel, I ...

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