ProConnect

8 Tips for Resolving a Complaint

By

8 Tips for Resolving a Complaint
There's a way to solve any problem you're having with frustrating costumer service reps.
By Mary Schwager for GalTime
ways for consumers to complain and get results

Who hasn’t been in a situation when they feel like they’ve been duped, ripped off or unable to get any customer service satisfaction with resolving their complaint?

I’ve been there. It can be infuriating. When it comes to making sure my bills are paid on time, I’m an obsessive compulsive. So when I got some weird voice mail one-day saying, “This is Mrs. Jones from the collection department at the hospital. You have an unpaid $15 copy from a doctor’s visit and we’re about to send it to collection, please call us,” I flipped out. Seriously? Some bill under twenty bucks that I never even got a reminder about is going to tank my credit score? 

More from YourTango: Want To Improve Your Marriage? Get Organized With Weekly Meetings

Shaking with anger, I called the number “Mrs. Jones” left. A customer service rep answered and after giving her all my info, she couldn’t find the bill or any outstanding amount. Thinking this person was an idiot, I requested a supervisor. I was told, “No supervisor is here, I’m sorry.” 

At this point I’m even more furious. All I could think was if I don’t put a stop to this there was going to be the dumbest ding to my credit rating ever. So I blurted out, “Get me Mrs. Jones, she left the message, she must know what this is about!!!”

Related: Companies Fight Back Against Negative Comments Online 

More from YourTango: How Often Should You Bathe Your Baby?

There was a pause on the other end of the phone. Then silence. Then I heard the customer service rep’s hesitant voice say, “Um, well, miss, we’re all named Mrs. Jones here, that’s the collection call code name.” After hearing that, I wasn’t sure if I should burst out laughing or start screaming. You know that old phone commercial jingle that sang “Reach Out and Touch Someone”? I wanted to “reach out and shake someone” I was so mad. I finally got it resolved. But looking back at the situation let’s just say I still can’t believe my doctor’s office isn’t sending me materials on anger management classes.

So what IS the best way to resolve these types of situations? Author of Don’t Carve the Turkey with a Chainsaw: Resolving Family Conflictcertified mediator and psychologist Roger Frame, PhD aka: “The Conflict Whisperer,” has some tips on how to navigate these frustrating situations that make you want to pull your hair out!

Share this with someone you love (or even like a lot)!

Let's make it
FB official
Recent Expert Posts
Fighting

Put Your Relationship on a Diet Free of Blame and Criticism

Replace the blame and criticism in your relationship with heartfelt gratitude and appreciations.

Smooches

Why You'll Never Meet The Right Partner

Give up the search - and figure out how to actually create love instead.

Trouble In Paradise

The Honeymoon Is Over

Making marriage work post honeymoon phase

Ask The Experts

Have a dating or relationship question?
Visit Ask YourTango and let our experts and community answer.

Resources
How to find the right pro for you
10 Reasons Mental Health Pros Should Join YourTango Experts

10 Reasons Mental Health Pros Should Join YourTango Experts

YourTango Experts can help your business go from good to great.

10 Steps To Improve Your Coaching Business

Take your coaching business from mediocre to great in no time…

Frequently Asked Questions About YourTango Experts

Thinking of joining? Here's all the facts you need to know to make the most of your membership.

Getting Your Guy To Join You In A Therapy Or Coaching Session

So how can your get your strong, self-reliant, superman to talk to an Expert with you?

Therapist/Counselors: Who We Are & What We Do

What exactly does a therapist/counselor do and can they really help?

See more resources>
HOT STUFF!
FROM OUR PARTNERS