Most of them will respond in kind. Even if you’re unhappy with something the bank, restaurant, business, agency or store did wrong, it’s probably not the fault of the person who’s assisting you. If you feel they aren’t helping, politely ask to see a manager. If you can get help no other way, try looking up the Public Relations person online, and phoning them. I’ve found that I can get fast, effective help when I’m talking to the person who understands the power of the company’s public image. I’ve also found that the very helpful staff at the office of my City Councilperson will help me find the right person to speak to in a government bureaucracy. It’s amazing what can get done if you stay calm, keep your thinking clear, and ask directly and politely for what you want.
5. In hospitals, convalescent centers, hospices and other places where people are ill:
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If you’re visiting a friend, be considerate of the person in the nearby bed. Maybe your friend or family member is feeling better and enjoying a rowdy conversation, but the person nearby may not be able to sleep. Even your ailing friend might not tell you that sitting on the bed is creating pain, or staying too long is exhausting. Think about how you’d feel in that situation, and be courteous. Even in the waiting areas, anxiety about your loved one can cause waiting family members and friends to forget. Please be mindful of where you are and considerate of the staff and other patients. Everyone there is probably as anxious as you are, and should be granted consideration.
I’m sure I’ve left out many situations, and I’d love to hear your own pet peeves. In general, public politeness means mindfulness – being aware that other people are around you, others will come after you, and behaving with consideration and kindness to everyone – even those who aren’t here yet. You’ll find you feel good about yourself for doing it, and if you believe “what goes around, comes around” you know you’ll get a return on your investment.
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