As I previously stated, we typically favor one or two of these movements and disregard the rest, resulting in us adopting the same movement regardless of the different situations we confronted with. So some people act passive and withdrawn even if the situation calls for a very different movement. Thus, they lose their flexibility and default to expressing only familiar responses. The same is true for those who always need to act superior no matter who they are with. They fail to realize that if you go one up with puffed up little boy bosses, it will be a costly disaster.
If you selectively and consciously use the movements mentioned above in challenging situations, then you will be able to transform what happens in dealing with difficult people into successful outcomes. Below are some examples of categories of people who are typically seen as difficult.
Puffed-up people - There are many times you will run into people who have a need to act superior and want to instruct, lecture, correct, blame, and label you. By far, the most effective way of dealing with this person is the movement you try to continuously avoid and that is going one down. This includes expressing disappointment, confusion, inadequacy, powerlessness and insecurity as the movement of choice. So if the boss says you are continuously failing him, respond non- defensively by saying that “I really hear that I am not able to satisfy you” with no judgment or emotional reaction. This will create a dilemma for your boss, in which he has to agree with you or his only other choice is to affirm you. In either case you win, since you are no longer a reactive player in his game.
Compulsive invasive people - This person will be constantly invading your space and smothering you with words, questions, or needs. Assuming that you have tried to talk logically or politely to avert this to no avail, it is time for you to use an opposing movement with a very clear no message. It would sound like, “I am not available to listen right now.” “But I need to talk.” “I hear that, but I am not available.” “What about just for ten minutes?” “No, I am not available.”
High emotional drama people - This person will personalize every word or gesture and use it to magnify any emotional moment. You will feel like you are walking gingerly through landmines in hopes of not setting off the explosions. If any of these emotional missiles strike you, you will be defending yourself constantly. Using the moving away movement and increasing the distance between the two of you will minimize any damage. By moving to a suitable emotional distance, you will become more of an observer and no longer absorbing all this energy in your body.
Extremely distrusting people - Let’s say you are with a partner who has great difficulty trusting any intimate expressions and you are becoming exhausted in trying to prove that you love and care for him. Each attempt seems to be discounted and has no impact. This may be a time for you to move up and tap into your unconditional love and acceptance and stop all ways of proving your love. When your partner says that he or she doesn’t trust that you care or love them, you merely say, “I understand what you believe about me,” and just look at them lovingly saying “I love you” as you effortlessly hold that position. Of course, they will express doubt as to your sincerity, but you are to remain calm and make no change in your statement or your loving feeling. You will just hold your loving container as long as they remain in disbelief.
So I hope I have provided you with a new way of looking at people and the challenges that they present, along with showing you a greater variety of ways of approaching them. You need to remember to look at the five movements that are available to you in a given moment rather than becoming fixated on the other person’s behavior. Then after choosing the movement that you sense would be most effective, make a commitment that you will sustain that movement as long as the other person remains in their position. Do not change the movement until you feel in your body that the “difficult” person has made a real shift in their attitude or behavior. Even if they make no change, you are no longer reactive and have taken care of yourself. Each time that you are able to adopt this new flexibility, your sense of empowerment will greatly increase.